HVAC Service Technician

About Fire & Ice

Fire & Ice Heating & Air is a growing, systems-driven HVAC company serving Westmoreland County and surrounding areas.

Our Core Values
We provide the highest level of professional service with respect and integrity, working as a team and performing every job in the safest way possible. We strive to deliver a wow experience at every interaction.

We run structured processes, track performance, invest in training, and expect accountability. If you want to punch a clock and avoid responsibility, this isn’t the place. If you want a career with real upside, keep reading.

Position Overview

As a Service Technician, you are the face of Fire & Ice in the customer’s home. Your job is to communicate, diagnose, repair, and educate, not just swap parts. You’ll handle primarily residential service calls, with some light commercial, and you’ll be expected to communicate clearly, work efficiently, and offer solutions—not excuses. We value technicians who are strong problem-solvers, clear communicators, and who think in terms of systems—not shortcuts.

Success in this role is measured by customer satisfaction, efficiency on calls, quality of documentation, and consistent adherence to company standards.

What You’ll Be Doing

Customer-Facing Service

• Identify system issues and clearly explain options to customers
• Present repair and upgrade recommendations ethically and professionally
• Deliver a professional, respectful experience in every home

Technical Work

• Diagnose and repair residential HVAC systems (gas furnaces, ACs, heat pumps, boilers, mini-splits)
• Perform service calls and prioritize repair work

Internal & Process Responsibilities

• Complete accurate service notes, photos, and documentation
• Maintain a clean, stocked, and organized service vehicle
• Follow company SOPs, safety standards, and best practices
• Work with dispatch and management to keep the day moving smoothly
• Participate in training and skill development (technical & communication)

What We Expect From You

Customer-Facing Expectations

• World-class customer service skills
• Ability to explain technical issues in plain English
• Professional appearance and attitude
• Respect for customers’ homes and time

Performance & Accountability Expectations

• Strong troubleshooting skills (not just part-changing)
• Willingness to be coached and improve
• Accountability for performance and results

Required Qualifications

Licenses & Certifications

• EPA 608 Certification (required within 90 days)
• Valid driver’s license with a clean driving record

Technical Skills & Experience

• Strong mechanical aptitude
• Basic electrical and refrigeration knowledge
• Strong people skills and the ability to communicate professionally with customers

Physical Requirements

• Ability to lift 50+ lbs
• Ability to work in attics, basements, crawlspaces, and other tight spaces

Preferred (Not Required, But a Plus)

These are helpful, not deal-breakers. We will train the right person who brings the right attitude and work ethic.

• 2+ years HVAC service experience (more is better)
• Experience with ServiceTitan or similar software
• Sales-minded service background (ethical, consultative—not pushy)
• Gas boiler or hydronic experience

Pay & Benefits

Compensation

• Top performers earn over 100k
• Overtime opportunities when available

Insurance & Retirement

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

Time Off

• Paid time off
• Paid holidays
• Paid vacation

Tools, Training & Extras

• Company-provided truck (for qualified technicians)
• Uniforms and tools provided
• Paid training and ongoing education
• Company outings
• Advancement opportunities as the company grows

Top performers are rewarded. Period.

Who This Job Is Not For

• Technicians who avoid customers
• “That’s not my job” attitudes
• People who cut corners
• Anyone afraid of accountability or metrics

Who Will Thrive Here

• Professionals who put safety first, every job, every time
• Team players who treat customers and coworkers with respect and integrity
• Technicians who want to get better every year and are open to coaching
• Problem solvers who take pride in doing the job right, not cutting corners
• People who want stability, accountability, and upside in a growing, well-run company

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